Cancellations made up to 24 hours before the scheduled time will be refunded. Cancellations made up to 12 hours before the scheduled time will be refunded 50% of the ride price. In both cases within three business days after cancellation by mail.
If there are any problems with locating the driver, the passenger must contact us immediately.
Leaving the pickup location without notifying us will result in a ‘no show’.
A ‘no show’ is fully calculated.
The customer accepts full financial liability for any damage to the vehicle caused during the term of service by them or fellow passengers, including any loss of revenue if it is invalid in the vehicle.
Alcohol consumption, smoking and drug use are not permitted in any of our vehicles.
All drivers follow all traffic laws, including safety and speed restrictions.
In case of luggage or customs problems, TSO should be contacted immediately.
Tariffs calculated prior to service are based on pick-up location end destination Waiting time, extra stops and / or additional services may change the final price.
TSO is not responsible for any delays in traffic or security issues at the airport, seaports, etc.
TSO is not responsible for Hacking files, data loss, hacking or damage to your computer, device or network when using our complementary WiFi in one of our vehicles.
For the reservation, animals must be mentioned and can only be transported in a kennel. Damage to the vehicle caused by the animal may incur damage and / or cleaning costs.
For passengers with a disability traveling with a servant, the animal does not have to be transported in a kennel.